Privacy Policy

1 Information We Collect

To provide our services efficiently, we may collect personal, professional, and technical information when you register or use the Gote Jaga - Partner App. The information collected depends on your role as a Doctor, Seller, Driver, or Delivery Partner.

• Full Name
• Mobile Number
• Email Address
• Profile Photograph
• Residential Address
• Date of Birth
• Government Identity Proof
• Business or Shop Information (Seller)
• Medical Registration & Clinic Details (Doctor)
• Driving License (Driver & Delivery Partner)
• Vehicle Registration Details
• Bank Account or UPI Details
• GPS / Live Location Information
• Device Information
• Internet Protocol (IP) Address

2 Location Permission

We request access to your precise or approximate location to ensure smooth operation of our platform.

• Assign nearby orders or appointments.
• Provide live order tracking.
• Enable navigation for Drivers and Delivery Partners.
• Show nearby Doctors and Sellers.
• Improve service quality and response time.
• Prevent fraudulent activities.

3 Camera & Storage Permission

Camera and storage access may be required for verification and service-related activities.

• Upload profile picture.
• Upload identity verification documents.
• Upload clinic documents (Doctors).
• Upload shop and product images (Sellers).
• Upload vehicle documents (Drivers).
• Upload proof of delivery (Delivery Partners).

4 How We Use Your Information

The collected information is used only for operating and improving the Gote Jaga Partner Platform.

• Create and manage your partner account.
• Verify identity and submitted documents.
• Assign orders, bookings, and appointments.
• Process partner earnings and settlements.
• Provide customer support.
• Improve platform performance.
• Detect and prevent fraud.
• Send service notifications and updates.
• Maintain platform security.

5 Information Sharing

Your personal information is never sold or rented to third parties. Information is shared only when necessary to provide services or comply with legal obligations.

• Customers using our platform.
• Payment gateway providers.
• Verification agencies.
• Government authorities when legally required.
• Cloud hosting and technology service providers.

6 Data Security

We use appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, loss, or disclosure.

• Secure server infrastructure.
• Encrypted communication channels.
• Restricted access to sensitive information.
• Regular security monitoring.
• Continuous system improvements.

Although we strive to protect your personal information, no internet-based service can guarantee absolute security.

7 Partner Responsibilities

Every registered partner is responsible for maintaining the security and accuracy of their account information.

• Keep login credentials confidential.
• Provide accurate and updated information.
• Maintain valid verification documents.
• Use the platform only for lawful purposes.
• Respect customer privacy and confidentiality.
• Immediately report unauthorized account activity.

8 Notifications

The Gote Jaga - Partner App may send important notifications related to your account and services. These notifications help you stay informed and ensure smooth operation of the platform.

• New Orders & Bookings
• Doctor Appointments
• Delivery Updates
• Payment & Settlement Status
• Account Verification Updates
• Important Announcements
• Security Alerts
• Policy & Terms Updates

9 Third-Party Services

To provide a seamless experience, our application may use trusted third-party services that support various platform features.

• Google Maps & Location Services
• Payment Gateway Providers
• Cloud Storage Services
• SMS & OTP Verification Providers
• Push Notification Services
• Analytics & Performance Monitoring
• Authentication Services

These third-party providers have their own privacy policies, and we encourage you to review them before using their services.

10 Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Account Information
• Transaction History
• Order & Booking Records
• Payment Information
• Verification Documents

When data is no longer required, it is securely deleted or anonymized in accordance with applicable laws.

11 Children's Privacy

The Gote Jaga - Partner App is intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If we become aware that information from a minor has been collected, appropriate steps will be taken to remove such information from our records.

12 Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

Whenever significant changes are made, the updated version will be published on this page along with the revised "Last Updated" date. Continued use of the app after any changes indicates your acceptance of the revised Privacy Policy.

13 Acceptance of this Policy

By registering, accessing, or using the Gote Jaga - Partner App, you confirm that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you should discontinue the use of our services.

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